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Refund Policy

Last updated: September 5, 2026

Natchez Sale operates as a wholesale platform. The following policy applies to wholesale orders placed by approved wholesale partners. Please read this policy carefully before placing an order.

Returns Window

Wholesale partners may request a return within 30 days of receiving their order. To be eligible for a return, items must be in the same condition as received — unworn, unused, with original tags attached, and in original packaging. Proof of purchase is required for all return requests.

How to Request a Return

To initiate a return, please contact us at contact@natchezsale.com before sending any items back. Returns sent without prior authorization will not be accepted. If your return is approved, we will provide instructions on how and where to send the items.

Damaged or Incorrect Items

Please inspect your order upon receipt. If any item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and arrange a resolution. We ask that you provide photographic evidence of any damage or discrepancy at the time of reporting.

Non-Returnable Items

Certain items are not eligible for return, including custom or personalized orders, items marked as final sale, and items that have been worn, used, or altered. We do not accept returns on items that do not meet the eligibility criteria above.

Exchanges

If you wish to exchange an item, please return the original item in accordance with this policy and place a new wholesale order for the replacement. Exchanges are subject to stock availability.

Refunds

Once we have received and inspected your return, we will notify you of the outcome. If approved, a refund will be issued to your original payment method. Please allow time for your bank or payment provider to process and post the refund. If you have not received your refund within a reasonable period following approval, please contact us at contact@natchezsale.com.

European Union

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, provided the items meet the return eligibility criteria above.