Privacy Policy
This Privacy Policy describes how HandySimo Wholesale collects, uses, and shares information about you when you use our wholesale platform.
Information We Collect
We collect information you provide directly to us, such as when you create a wholesale account, submit an application, or contact us. This includes your name, email address, business name, and business type.
How We Use Your Information
We use the information we collect to process wholesale applications, manage your account, fulfill orders, send order confirmations and updates, and communicate with you about products and services.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to fulfill orders or as required by law.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected].
Refund Policy
Wholesale Refund Policy
All wholesale orders are subject to our wholesale terms and conditions. Please review the following refund guidelines carefully before placing your order.
Returns
Wholesale returns are accepted within 14 days of delivery for items that are defective or damaged upon arrival. Items must be returned in their original packaging and condition.
Non-Returnable Items
Personalized or bespoke items cannot be returned unless they are defective. Sale items and clearance merchandise are final sale.
Process
To initiate a return, please contact our wholesale support team at [email protected] with your order number and a description of the issue. We will provide return instructions within 2 business days.
Refunds
Approved refunds will be processed within 5–10 business days to the original payment method.
Terms of Service
Wholesale Terms of Service
By accessing and using the HandySimo Wholesale platform, you agree to be bound by these Terms of Service.
Wholesale Account
Wholesale accounts are available to approved business buyers only. You must provide accurate business information during the application process. HandySimo reserves the right to approve or deny any wholesale application.
Ordering
Minimum order quantities (MOQ) apply to all wholesale orders. Orders must meet the stated MOQ for each product category. Pricing is subject to change without notice.
Payment
Payment terms will be communicated upon account approval. All prices are in USD unless otherwise stated.
Intellectual Property
All content on this platform, including product images, descriptions, and branding, is the property of HandySimo and may not be reproduced without written permission.
Limitation of Liability
HandySimo shall not be liable for any indirect, incidental, or consequential damages arising from the use of this platform or our products.
Shipping Policy
Processing Time
Wholesale orders are processed within 3–5 business days of order confirmation. During peak seasons, processing may take up to 7 business days.
Shipping Methods
We ship via major carriers including UPS, FedEx, and USPS. Shipping method and cost will be calculated at checkout based on order weight and destination.
Domestic Shipping
Free standard shipping is available on qualifying wholesale orders within the United States. Expedited shipping options are available at additional cost.
International Shipping
International wholesale orders are available. Customs duties and import taxes are the responsibility of the buyer.
Tracking
All wholesale orders include tracking information, which will be emailed to you upon shipment.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
Contact Information
HandySimo Wholesale
For wholesale inquiries, account support, and order assistance:
Social Media
Instagram: @handysimo — Facebook: HandySimo — Pinterest: handysimo
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM EST. Saturday – Sunday: Closed.
Wholesale Applications
To apply for a wholesale account, please visit our Wholesale Application page or email us directly. We aim to respond to all inquiries within 1–2 business days.